Effective Date: 1st of January 2025

At Axel Plumbing and Heating, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Statement explains how we collect, use, store, and protect your personal information when you visit our website, www.axelplumbingandheating.co.uk, or use our plumbing services.

By using our website or services, you consent to the practices outlined in this Privacy Statement.

1. Information We Collect

We collect personal information that you provide to us directly, including:

  • Name
  • Email address
  • Phone number

We collect this information when you:

  • Request a quote or service from us
  • Fill out a contact or inquiry form on our website
  • Subscribe to our newsletter or marketing communications
  • Engage with us via phone, email, or other customer support channels

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your service inquiries and provide quotes
  • To process service requests and communicate with you regarding your plumbing services
  • To send you promotional materials, newsletters, or special offers (if you have opted in to receive them)
  • To improve our services and website based on feedback and customer interactions
  • To comply with legal obligations or resolve disputes

3. Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR), we process your personal information on the following legal bases:

  • Consent: When you provide your contact information for us to respond to inquiries, provide services, or send you marketing communications.
  • Contractual Necessity: To fulfill our contractual obligations when providing plumbing services to you.
  • Legitimate Interests: To improve our services, respond to customer inquiries, and keep you informed about updates relevant to our business.

4. How We Protect Your Information

We take the protection of your personal information seriously. We implement industry-standard security measures, including encryption, secure servers, and access controls, to safeguard your data from unauthorized access or disclosure.

However, please be aware that no method of data transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

  • With service providers: We may share your data with trusted third-party service providers who assist in running our business, such as website hosting providers, email service providers, or payment processors.
  • With law enforcement authorities: If required to do so by law or in response to valid legal requests.

6. Your Rights

As a data subject under the GDPR, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request that we correct any inaccuracies in your personal data.
  • Erasure: You can request that we delete your personal data (subject to any legal or contractual requirements).
  • Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.
  • Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Object to Processing: You can object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance your browsing experience. Cookies help us analyze website traffic, improve site functionality, and provide personalized content.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

For more information on how we use cookies, please refer to our Cookie Policy.

8. Third-Party Websites

Our website may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party sites before providing them with any personal information.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this statement periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us:

Axel Plumbing and Heating
Email: [email protected]
Phone: 07460825600